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This certification standard is more and more customer oriented compared to its predecessors and, of course, it being the current and the newest standard in the industry for the time-being. This standard addresses such customer orientation in much greater detail. This standard further expects the respective industry to communicate with customers and to monitor and evaluate the levels of customer satisfaction. This certification standard propounds the evaluation of effectiveness and suitability of our quality management system and to assist in our incessant efforts to identify and implement systematic improvements. DelhiCall’s primary focus has converged into the mainstream of the essential requisites of this certification standard which may be summarized as follows:
- Communication with customers
- Identify customer requirements
- Meet customer requirements
- Meet statutory requirements
- Meet regulatory requirements
- Support internal communication
- Provide quality infrastructure
- Provide a quality work environment
- Evaluate the effectiveness of training
- Monitor and measure processes
- Evaluate the effectiveness and suitability of quality management system
- Identify quality management system improvements
- Improve quality management system
This standard gives DelhiCall a flexible approach to give us more freedom to decide the manner in which DelhiCall meets the procedural requirements which in turn facilitates strengthening of the framework of a more suitable and effective quality management system.In brief and to conclude, an ISO 9001:2000 Quality Management System is made up of many processes are glued together by means of many input-output relationships turn a simple list of processes into an integrated system.
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