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 How do I contact DELHI CALL?-
You can reach DELHI CALL, e-mail -: info(at)delhicall.com and by phone.
PHONE NUMBERS
US: 8663566852
UK: (8000)-51-3718
AU: 800005886
E-mail Support is available 24x7. Initial e-mail response is sent within
two hours. Phone Support is available 5:00 a.m. to 6:00 p.m. PST,
Monday - Friday, except holidays.
- How do you prioritize internal support requests?
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Support requests are categorized as follows to insure that critical situations are handled first. We address issues in the following chronological order: - Urgent-All DELHICALL users are unable to continue using the
application; critical business functions are on hold.
- High-Some DELHICALL users are unable to use the application.
Critical business functions are at risk but able to continue.
Often a alternative solution has been found.
- Medium-DELHICALL's system is not working as promised
or as usual.A fix or help is required.Acceptable alternative solutions
have been found. Major business functions may proceed.
- Low-A question, issue, or enhancement request. Questions can be answered in a few minutes or days depending on the contingency.
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